Frequently Asked Questions

Tanishq Digital Gold Platform provides a live sell price quote. You can choose to sell any amount starting with a minimum of Re 100 to a maximum of the amount of SafeGold that you own. The sell quote may be temporarily unavailable in the unlikely event of a disruption in the bullion market. To sell your gold, you can enter the amount in rupees or gold in grams. You will be required to fill in the bank details, which will be verified. Upon verification and the sell transaction being successful, the sale proceeds will be credited to your verified bank account by DGIPL within 5-7 working days.

When you sell your gold, you’ll receive funds against it in a verified bank account in your own name. You can add your account details prior to the sale, which will be verified by DGIPL. Once the verification is complete, you’ll receive the proceeds post the sale of your gold, within 5-7 working days. If the sell transaction has been made on Friday/Saturday or Sunday, then you will receive your sales proceeds by Tuesday of the following week.

If the sales proceeds have not been received within 7 working days of the transaction, please email our customer service team at tanishqdigitalgold@titan.co.in with your related transaction details, and we shall resolve your issue.

In case you are facing any issues with uploading your proof of Bank account documents or completing the verification, please reach out to our support team with a screenshot of the issue on tanishqdigitalgold@titan.co.in

DGIPL offers international grade bullion from institutional suppliers and sells this to consumers. When customers sell the gold back, the gold is sold back to institutional participants in the wholesale bullion market, where the buyback rate is lower than the selling rate – this is referred to as the buy-sell spread. In addition to the buy-sell spread in the commercial bullion market, GST is added to the buy price, but it is not levied on any sell transactions. Further, there are charges incurred on the payment gateway, trustee, insurance and custodian fees which also contribute to the difference in buy and sell price.

No, you cannot cancel the order once it has been successfully placed on the platform.

In the event of your death, as per the process specifically allowed by DGIPL , and subject to the required due diligence, the title to your gold lying in the vault and your account shall transfer to your legal heir, subject to legal heirs providing valid documents to the satisfaction of DGIPL to prove their heirship.

Users can sell their Tanishq digital gold after 3 working days of making the purchase.

You can redeem your SafeGold balance at the SafeGold sell rate for jewellery online or offline, exclusively at Tanishq or CaratLane retail stores or by visiting the appropriate websites, by following the process below:
Retail Store:
1. You may use the SafeGold balance which is converted to value based on the prevailing SafeGold Sell rate (“Redemption Value”) towards payment for the jewellery product selected. You may please note that the value of the jewellery to be purchased will be calculated based on the gold rate prevailing at the Tanishq/CaratLane store and making charges and any other charges will be extra (“Purchase Value”). You may have to pay any differential amount to Tanishq, if the Purchase Value is higher than the Redemption Value.
2. Share your registered mobile number as requested, along with the SafeGold Balance you wish to exchange.
3. You will receive an OTP to confirm the transaction.
4. On verification of the OTP, your SafeGold balance shall be transferred to Tanishq and adjusted against the price of the product calculated based on the prevailing rates at the Tanishq/CaratLane stores.
5. Any discounts or store offers, as may be applicable, will be extended to you.
Online Channel
1. You may use the SafeGold balance which is converted to value based on the prevailing SafeGold Sell rate (“Redemption Value”) towards payment for the jewellery product selected. You may please note that the value of the jewellery to be purchased will be calculated based on the gold rate prevailing at the Tanishq/CaratLane website and making charges and any other charges will be extra (“Purchase Value”). You may have to pay any differential amount to Tanishq, if the Purchase Value is higher than the Redemption Value.
2. Add the product to the cart and place the order
3. Enter the shipping details on the shipment page
4. On the payment page click on the Digital Gold tab
5. You can view the Tanishq Digital Gold balance or other SafeGold balance you are currently holding. Ensure you are using the same mobile number with which you have registered with DGIPL. The amount is calculated as per the SafeGold Sell rate for the grammage you are holding
6. Enter the amount that you wish to redeem. Minimum of Rs. 100.
7. You will receive an OTP on the registered mobile number, enter the OTP.
8. On verification of the OTP, your digital gold balance shall be transferred to Tanishq and adjusted against the price of the product calculated based on the prevailing rates on the Tanishq/Caratlane website
. Your digital gold balance and will reduce accordingly.
9. Any discounts or platform offers, as may be applicable, will be extended to you.
Note: Users can only redeem their Tanishq digital gold after 3 working days of purchase.

Yes, you can redeem your SafeGold Balance for jewellery at any Tanishq or CaratLane retail store or even through the Tanishq/CaratLane online platforms.
Note: Users can only redeem their Tanishq digital gold after 3 working days of purchase.

If you have purchased from Tanishq Digital Gold powered by SafeGold, you can only exchange it for jewellery at Tanishq or CaratLane stores or online platforms.

If you have purchased SafeGold on any other platform, you can exchange it for jewellery at Tanishq/CaratLane stores through the same process as above.

You can request physical delivery of gold by visiting www.safegold.com and on as many occasions as you want. You will be required to log in using your registered mobile number, and transferring the gold balance you wish to have delivered, to your SafeGold wallet. Since it is not physically possible to deliver a fractional quantity of gold, the minimum quantity for which the delivery can be made has been kept as low as 0.5 gram and in multiples of 0.5 gram. You can select the quantity and denomination of the gold you wish to withdraw from the available options of coins. Each coin will have different making charges, based on the weight and design of the coin. You must confirm the transaction by paying the additional making and delivery charge. The coins will be delivered at your notified address by a logistics provider arranged by DGIPL, and you will receive a confirmation on your registered mobile number. The delivery can be tracked at any time by logging into the platform. In case of delivery of coin/ bar, the shipment will be mandatorily delivered to your registered address as provided by you and confirmed at the time of delivery request. DGIPL maintains a list of serviceable pin codes, and prior to making any purchase. You will be informed whether their pin code is serviceable by DGIPL. Note: Users can only redeem their Tanishq digital gold after 3 working days of purchase.

Once you place a delivery request, you must accept the delivery made to you. It cannot be changed, cancelled or delivered at a later point in time.Please visit www.safegold.com for further details on the delivery of gold process.

Yes, you will be required to pay the minting/ making charges, delivery charges and applicable taxes. All coins are independently assayed to certify purity and delivered in tamper proof packaging. Charges may be viewed on www.safegold.com.

At the time of deactivation, you will be offered the option to withdraw your SafeGold balance or request for delivery of your gold.

Please raise a ticket or get in touch with Tanishq's customer service centre, through tanishqdigitalgold@titan.co.in. Tanishq is available to provide the first level of support and SafeGold shall be available to address any questions/issues that may be escalated.

SafeGold is neither a Collective Investment Scheme nor a Deposit. Thus, does not fall under the purview of SEBI or RBI, and there is no regulator for this product offering. To ensure that your interest is of foremost importance, a Security Trustee has been appointed for SafeGold. For any grievances specifically in relation to your gold purchase and related transactions, you can approach the Security Trustee.